Effective date: September 18, 2026
This Privacy Policy explains how SimToNet ("SimToNet," "we," "us," or "our"), located at 104 Mai Thi Luu, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam, collects, uses, stores, and discloses personal data when you visit simtonet.com or use our virtual phone-number, messaging, voice, API, payment, account, and support services (collectively, the "Services").
For privacy questions or requests, contact [email protected].
This Policy applies to website visitors, account holders, customers, authorized users, and individuals whose information is processed through the Services. It does not govern independent third-party websites or services that have their own privacy policies.
We may collect your email address, username, password hash, profile information, support correspondence, account status, and records showing when you accepted our legal policies.
When required for verification or telecommunications compliance, we may collect your legal name, date of birth, address, telephone number, government identification, proof of address, business name, registration details, authorized-representative information, beneficial-owner information, intended use case, and related supporting documents. This information may be requested and received through email.
We collect payment status, transaction identifiers, amounts, currency, account balance, purchase and renewal history, and limited payer information. Payment providers may collect additional financial information directly under their own privacy policies. SimToNet does not necessarily receive or store full payment-card or wallet credentials.
To provide the Services, we may process assigned phone numbers, sender and recipient numbers, message or voicemail content, call or message direction, timestamps, duration, delivery and routing information, provider identifiers, country, capabilities, and other communications metadata. Communications may contain personal data supplied by you or by another sender.
We may collect IP address, browser type, device information, operating system, referring page, pages visited, login time, session information, API requests, error records, security events, activity logs, cookie identifiers, and approximate location inferred from an IP address.
We may collect complaint details, carrier reports, risk indicators, suspected-abuse patterns, investigation records, block or suspension status, and evidence reasonably needed to prevent, investigate, or respond to unlawful or prohibited activity.
We use personal data to:
Depending on your location and the context, we process personal data to perform our contract with you, comply with legal obligations, pursue legitimate interests such as security and fraud prevention, protect vital interests or legal rights, and act on consent where consent is required. You may withdraw consent for future processing where consent is the applicable basis, but withdrawal does not affect prior lawful processing.
SimToNet does not claim ownership of your communications. We and our telecommunications providers may transmit, store, filter, or review communications content and metadata when needed to provide the Services, troubleshoot delivery, protect network integrity, investigate a complaint, detect prohibited activity, comply with provider rules, or meet a legal obligation.
You are responsible for providing legally required privacy notices and obtaining any consent needed from the people with whom you communicate. Do not use the Services for confidential, regulated, or sensitive communications unless you have determined that the Services and your use provide all safeguards required by law.
We may disclose personal data to:
We do not sell personal data for money. We do not sell or transfer mobile opt-in consent to third parties for their independent marketing purposes.
We use cookies and similar technologies for authentication, sessions, preferences, security, analytics, and website operation. The website may use third-party services such as Google Analytics, Tawk.to, or an email-list provider, which may set their own cookies or receive technical data under their privacy policies. You can control cookies through your browser, but disabling essential cookies may prevent account or website features from working.
SimToNet is located in Vietnam and works with providers operating in multiple countries. Your data may therefore be processed outside your country of residence. Where required, we use contractual, organizational, or other lawful safeguards for international transfers.
We retain information for as long as reasonably necessary to provide the Services, maintain account and transaction records, satisfy telecommunications and legal requirements, resolve disputes, enforce agreements, prevent abuse, and protect legal rights. Retention periods vary according to data type, country, provider requirements, account status, complaint history, and applicable law. We may retain limited records after account closure when required or permitted for these purposes. Data may be deleted or de-identified when no longer needed.
We use reasonable administrative, technical, and organizational measures designed to protect personal data. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. You must protect your password and API credentials and promptly report suspected unauthorized access to [email protected].
Subject to applicable law, you may request access to, correction of, deletion of, restriction of, or a copy of your personal data, and may object to certain processing or withdraw consent. You may also unsubscribe from promotional email using the provided unsubscribe method. We may need to verify your identity before completing a request and may retain information where the law, fraud prevention, dispute resolution, or telecommunications requirements allow or require it.
Send requests to [email protected] with the subject "Privacy Request" and sufficient information to identify your account and request.
The Services are intended only for persons aged 18 or older. We do not knowingly permit a child to create an account. If you believe a child has provided personal data, contact us so that we can investigate and take appropriate action.
The website may link to independent services. SimToNet is not responsible for their content, security, or privacy practices. Review the applicable third-party policy before providing data.
We may update this Policy to reflect changes in law, providers, technology, or our practices. We will post the updated version and effective date on this page and provide additional notice where required.